Intern Call Structure and Patient Satisfaction

Call bell requests, call bell response time, and patient satisfaction.

Based in the center of nursing activity, the nurse call system has potential to gather basic data such as the number of calls and the response time. Analyzing this information may shed light on performance and patient satisfaction. This study used a correlational design to examine results from a patient satisfaction survey administered at discharge in relation to the number of call bell request...

Favorable response: Nurse call systems evolve to boost patient satisfaction.

To an intern: what if you were the patient?

Congratulations, student doctor. You studied hard and scored well on your examinations—not only on your Medical College Admissions Test but in your organic chemistry tests as well. You mastered anatomy as well as pharmacology, neurology, and more “-ologies” than you care to remember. Now it is time to get hands-on learning experience, without being able to hide in the library, while preparing f...

A short telephone-call reminder improves bowel preparation, quality indicators and patient satisfaction with first colonoscopy

Background and study aims  Addition of a reminder program to conventional indications improves colonoscopy. The aim of this study was to evaluate the effectiveness of a short telephone call reminder (STCR) on a patient's first colonoscopy. Patients and methods  One day before colonoscopy, we made a STCR of < 10 minutes to 141 randomly selected patients of 258 recruited. The STCRs informed pat...

Relationship of actual response time to call lights and patient satisfaction at 4 US hospitals.

This multihospital study examined patient satisfaction with items of "received help as soon as possible" and "help to the bathroom" and their relationship to the actual response time to call lights. We found that faster actual response time to call lights contributed to higher patient satisfaction with "received help as soon as possible." The relationship between response time and patient satis...